Refund policy

Exchange Policy 

This policy outlines the terms and procedures for product exchanges to ensure a transparent and efficient resolution for our customers. 

1. Eligibility for Exchange 

- Should you be dissatisfied with the quality of a product, please contact our Customer Support department within 48 hours of order receipt. We reserve the right to request supplemental information or documentation to effectively evaluate and address your concerns. 

- Please note that replacements are subject to stock availability; in the event that a product is currently unavailable, the fulfillment of the replacement may be delayed. 

2. Non-Returnable Items 

Due to the inherent nature of grocery products, we are unable to facilitate returns or exchanges for the following categories: 

- Perishable items with a restricted or limited shelf life. 

- Products that have reached or exceeded their expiration date at the time of the exchange request. 

- Items that have been opened, altered, or used. 

3. Exchange Process 

- Contact Customer Support To initiate a formal exchange request, please contact our support team via the following channels: 

● Email: srigoldgtl@gmail.com 

● Phone / WhatsApp: +91 9515319049 

- Applicants must provide their order number, specific details regarding the item in question, and a formal justification for the exchange.

- Exchange Authorization Our Customer Support team will guide you through the protocol and issue an Exchange Authorization provided the request meets all eligibility criteria. Please adhere strictly to the shipping instructions provided by our representatives during the consultation for the return of the item. - Inspection and Resolution 

 Upon receipt of the returned merchandise, our quality assurance team will conduct an inspection to verify eligibility for replacement. 

● We will communicate the final resolution of your exchange request promptly. 

● The standard exchange process will be finalized within seven (7) working days.

4. Important Notes 

- Shipping Costs: Exchange shipping expenses may be subsidized or covered by the company in instances involving defective products. - Packaging Requirements: Customers must ensure that all items slated for exchange are packaged securely to mitigate the risk of damage during transit. 

5. Contact Information 

For inquiries or concerns regarding our shipping and exchange policies, please reach out via the following: 

● Email: srigoldgtl@gmail.com 

● Phone: +91 9515319049 

We value your partnership and remain committed to providing a seamless consumer experience at Adhikam. Thank you for your continued patronage.